Got Questions? We Got Answers!

Got Questions? We Got Answers!



Below are frequently asked questions about process servers, services, court information and respective fees. If there are questions not addressed here, please contact us and our Client Concierge will be happy to assist you with any further questions or concerns you may have.

Select a question below to see the answer.  





Who can serve legal documents?
This all depends on the jurisdiction. Some provinces and states require a licenced process server, sheriff or bailiff to perform such services. In Ontario, anyone over the age of 18 may serve legal documents; however, we suggest you retain a professional process server to ensure your legal service documents are served in accordance with the Rules of Civil Procedures. 

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What is a process server?
Process servers are individuals who are employed to give legal notice to a party (usually a defendant or respondant) of a proceeding or that they are requested to appear before a court or administrative body. This is usually accomplished by serving legal documents to the person in question. Process servers are also responsible for issuing and filing court papers, document retrieval and for providing verification that the legal papers have been served.

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What are the benefits on using Liaison?
Unlike our competition, Liaison Process Serving makes legal document services simple and affordable by automating the process. We have the required management program, resources and service standards in place to perform all of your legal document services in an efficient and effective manner. We offer:

  • FREE unlimited access to ValetServe, our exclusive proprietary web-based program for all frequent users, where you can request, monitor and organize all of your legal services, 24/7.
  • FLAT RATE process serving and legal document sevices in over 80 cities, 30 courts and in over 23 municipalities/townships across Ontario and British Columbia.
  • Professional and reliable local process servers who adhere to our strict Service Standards and will service your documents pursuant to the Rules of Civil Procedures and in accordance with provincial laws. 
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What is ValetServe?
ValetServe is our exclusive proprietary web-based program where legal professionals and frequent users can request, monitor and organize all of your process serving and legal docuemnt services, 24/7. 

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Can I get free access to ValetServe?
Yes, if you are a legal professional or frequent user. Although the program is free to use by all users, it will not benefit one private individuals or one-time users. The program is designed to assist lawyers, law firms, collection agencies and government officials to request and manage all of the their process serving and legal document services from one location, anytime, anywhere. For individuals or businesses that have one or a few legal service requests, we have modified our website so you too can easily purchase legal services online without the traditional hassels. 

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What services do you provide?

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How are services performed?
All of our process servers are required to:

  • Adhere to our Services Standards in and provide judicial services
  • Issue, file and serve judicial documents pursuant to the Courts of Justice Act and in accordance to the Rules of Civil Procedure, Rules of the Small Claims Court, and any other provincial or state provisions and regulations.
  • Conduct timely services as requested and/or permitted by law.
  • Conduct service attempts at various times of the day that would yield a greater success rate, unless otherwise requested.
  • Provide real time status updates or within 24 hours for each service performed, including the date, time and service details.
  • Record any authorized court imposed disbursements on ValetServe, which will allow users to monitor and keep track of all case related expenses.
  • Prepare and upload Affidavits of Service and Affidavits of Attempted Service to ValetServe for each legal case, whether successful or unsuccessful on the proper court form.  
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What areas do you service?
We provide process serving and legal document sevices in over 80 cities, 30 courts and in over 23 municipalities/townships across Ontario and British Columbia. See our Service Areas for further details. Although we offer flat rates services in most cities and towns, there are some areas which are identified with an "KM" that are subject to kilometers (One Way Only). 

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How long does will it take to service my documents?
This will depend on the level of service selected. Liaison offers three (3) levels of service to ensure legal services requested are conducted in a timely and efficient manner.
 

  1. Routine: perform the requested services within four (4) days from the date documents for services are received. For process serving, attempts 2 and 3 (if necessary) shall be performed within fourteen (14) days from the date documents are received.
  2. Rush (within 48 hrs.):  perform the requested services within forty-eight (48) hours from the date the documents for service are received.  For process serving, a minimum of two (2) service attempts shall be performed within forty-eight (48) hours from the date the documents are received.
  3. Same Day: perform the requested services forthwith, from the time documents for service are received.  For process serving, a minimum of one (1) service attempt up to a maximum of three (3) service attempts shall be performed, unless otherwise requested.  
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What are your service rates?
We offer affordable FLAT RATE process serving and legal document services without the traditional hassles or guess work. We are very transparent about everything we do, including the rates we charge.  Below is a quick review of our routine service rates:

  • Process Serving $65.00 for up to 3 service attempts. Affidavit of Service or Affidavit of Attempted Service commissioned and included.
  • Issue: $40.00
  • File: $40.00
  • Litigation Search: $40.00
  • Document Retrieval: $40.00
  • Corporate or Business Name Search: $40.00
  • Skip Tracing - Mobile Phone Search: $125.00
For further details, see our SERVICE FEE SCHEDULE

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How do I forward service documents to you?
Easily! You may send service documents via Canada Post, Courier, Email or if you have access to ValetServe, you may upload your documents. If your are mailing or forwarding documents for service via courier, please ensure that you forward them to the designated process server in the city where services are to be conducted; otherwise there may be a delay in processing your order. Please see our Service Areas or Mailing Locations for further details. Please note, is there a minimal charge of $0.35/page to cover the cost of ink and paper. 

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How many copies do I need?
This will depend on the type of legal service requested and the number of parties to be served. When issuing documents in court, we normally require at least 2 copies: one for the court file and one for your records. If the documents issued need to be served, then a 3rd copy will be required. For process serving only requests, we require 2 copies for each party to be served as we may need to mail another copy of the document once served depending on the method of service. 

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What if I don't have an address for service?
Although we do not offer complete skip tracing services, we do conduct routine searches free of charge. We also offer mobile phone searches. You provide us with the mobile number of the party to be served and we will in turn provide you with the name and address on file for that mobile phone number. If we cannot find the name and address, then you do not pay!  

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What if the party cannot be found or being evasive?
Liaison Process Serving conducts various internet searches free of charge using specialty web-based databases and the power of communication during service attempt (when warranted). Process servers are encouraged to speak with immediate neighbours, current occupants, building superintendents, property managers, friends and family members. In rural towns, process servers can often locate an individual at local restaurants, bars or hangouts by speaking with town residents, local post office personnel, fire and police officials. Our process servers members are reputable individuals and the best in the industry. They have ample experience in serving difficult individuals and debtors and know how to handle such challenging situation in a professional and respectful manner using specific tactics when communicating with the individual in question, family members, superintendents, property managers and employers. 


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What if the party refuses service?
Unlike some jurisdiction where identification is required and/or the party must physically touch the service documents to be deemed effective, in Ontario and many other provinces, this is not necessary. As long as the party identifies themselves verbally, they do not have to accept service or physically touch the documents for it to be deemed effective. The process server may simply leave the documents at their feet. 

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How would I be notified when service is completed?
If you are a frequent user using ValetServe, you may view the status and service notes for all of your legal services, 24/7; however you will reveive an automated notification once service has been successful or unsuccessful. If you are a private individual or one time user, you can track your order from our website by selecting "Track Your Order" located on the top right of our website and enter your Order Number. In addition, you may also request for an email notification when your service request has been completed.   

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What happens after the party is served?
Once the party has been successfully served, the process server will prepare an Affidavit of Service or Proof of Service and have it commissioned or notarized. If you are client using ValetServe, the Affidavit will be uploaded to the program and original(s) will be forwarded directly to you or filed with the appropriate court, if such service has been requested. If you are a private individual or one time user, the original Affidavit of Service will be mailed to you or filed with the appropriate court, if such service has been requested. If service was unsuccessful, an Affidavit of Attempted Service will be prepared detailing why service was not effective. 

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What is an Affidavit of Service, Proof of Service and Certificate of Service?
An Affidavit of Service is proof of service of a court document on an individual or company, detailing who was served, when service took place, document(s) that were served and where service was performed. The Affidavit is commissioned or notarized and filed with the court in order to continue with the legal proceeding. In the event the party cannot be served, an Affidavit of Attempted Service or Affidavit of Due Diligence is provided, which may be used to file a Motion which is basically asking the court if the documents may be substitutional served. In other words, served in a different manner such as via regular mail or by leaving a copy with a relative, employer, etc. 

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Can I claim or recover the service fees in court?
In most cases, the court will allow you to claim all or a portion of the process serving fee. In Small Claims Court, the court clerk may grant $60.00 or more for process serving provided that a receipt from a process serving company is supplied, which we do provide you with one. In Civil Court, your lawyer or legal representative often request for all costs be added to the claim. 


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Where can I get Small Claims Court forms?
Ministry of the Attorney General website - Small Claims Court forms. Forms are available in MSWord and PDF format. 

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Where can I get Civil Court forms?
Ministry of the Attorney General website - Civil Court Forms. Forms are available in MSWord and PDF format.

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Where can I get Family Court forms?
Ministry of the Attorney General website - Family Court Forms. Forms are available in MSWord and PDF format.

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Where can I find the court locations?
Ministry of the Attorney General website - List of Ontario Court Addresses. Select the Municipality and choose the court office your are looking for. For example: Small Claims Court, Civil, Family, etc. 

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